Get in Touch With Us

Need to reach the editorial team behind Crypto Casinos? This page tells you how, what we can and can't help with, and roughly how long a reply takes. Email is the only channel we run — we don't operate phone lines, live chat or social DMs, and we can't access or fix anything inside a casino account.

Email the editorial team

Write to us at [email protected]. Messages are read by a person, not filtered into an auto-responder, and we aim to answer within two business days. Longer if your message needs us to re-verify an operator's terms.

A few details make a big difference to how fast we can help:

• The page you were reading — the URL, or at least the title.
• The operator involved — for example BetPanda, CoinPoker Casino or Cryptorino.
• The specific claim — a bonus figure, a coin, a licensing detail, a withdrawal timing.
• Your state — only if it's relevant to an availability question. We don't need your identity, wallet address or account number, and you shouldn't send them.

Never email us seed phrases, private keys, passwords, 2FA backup codes or screenshots showing them. No legitimate site or casino will ask for those. We won't either.

What we can help with — and what we can't

We can help	We can't help
Corrections to bonus terms, coin support or licensing details on our pages	Releasing a pending withdrawal or unlocking a casino account
Explaining how a wagering requirement or cashback percentage works in general	Disputing a bet result, a bonus forfeiture or a closed account
Pointing you to the right comparison page or responsible gambling resource	Legal advice on your state's gambling laws, or tax advice on crypto gains
Explaining how we rank and review operators	Guaranteeing an operator will accept you, or that a payout will clear

Account problems belong with the casino's own support team, which every operator we cover runs directly — usually via live chat or a ticket system inside the account area. We are an independent comparison site. We have no access to operator systems, balances or verification queues.

Our commercial relationships, stated plainly

We may earn a commission when a reader signs up with an operator through a link on this site. That is how the site pays for itself. It does not decide rank order, ratings or what we write about a brand's weak points, and we will tell you the same thing if you email to ask. If you believe a review reads more favourably than the facts support, say so — that's a message we want.

Affiliate arrangements also mean we can't act as a neutral arbitrator in a dispute between you and an operator. We'll tell you where to escalate, including to the offshore licensing body named in the site's own terms, but we're not a substitute for a regulator or an ombudsman.

Correcting a Bitcoin casino review

Our top-ranked operators change their promotions often, and offshore terms can move without notice. Corrections are the single most useful thing a reader can send us. Here is what we currently publish for the three highest-rated sites, and the sort of change worth flagging:

• BetPanda — rated 10.0 in our editorial scoring, listed with 10% weekly cashback. It sits at the top because the offer is a recurring rakeback-style return rather than a one-off match, which suits players who deposit regularly in BTC and don't want a large playthrough hanging over the balance. The percentage, the qualifying period and any cap or minimum loss threshold are set by the operator and can be revised — if the weekly figure or the wagering condition on your account differs from what we show, tell us. The limitation: cashback is worth far less to someone making a single deposit than a headline match bonus, and like every site here it's licensed offshore rather than by any US regulator.
• CoinPoker Casino — rated 9.8, listed with a 150% welcome bonus up to $2,000. We include it because it's a poker-first brand with a casino attached, which is a genuinely different proposition for readers who want cash games and tournaments alongside slots. Any deposit match carries playthrough requirements, a time limit and game weighting set by the operator, and you should read those in the promotions terms before depositing — if our figure or the conditions look wrong, flag it. The limitation: a bonus of that size takes real volume to clear, and the casino catalogue is not the main event here.
• Cryptorino — rated 9.8, listed with a 100% match up to 1 BTC plus 10% weekly cashback. It earns its place by pairing a Bitcoin-denominated match with ongoing cashback, so it reads to both bonus-hunters and regular players. Note that a bonus quoted in BTC moves in dollar terms with the market — the cap is a coin amount, not a fixed $ figure. Wagering, eligibility and expiry apply as published by the operator. The limitation: a headline tied to 1 BTC is reachable only by very large depositors, and most players will be working with a fraction of it.

The same applies to Punkz, Hyperlucky, Winna, Thrill, BC Game, Wild.io and Vave. Every promotion we list carries wagering or playthrough conditions, time limits and eligibility rules set by the operator, and 18+ or 21+ minimums depending on the site and your state — check the site's own terms, because they override anything written here.

Questions about deposits, payouts and fees

We get a lot of these, so here is the general shape of it before you write. Play at the sites we cover is funded on-chain from a self-custody or exchange wallet — commonly Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Dogecoin, and the stablecoins Tether (USDT) and USD Coin (USDC), with altcoin support varying operator to operator. There is no card, no bank transfer and no fiat rail at most of these brands.

Three things drive cost and timing, and none of them are set by us:

1. Network and gas fees — paid to the blockchain, not the casino. Bitcoin fees rise with congestion; Litecoin and stablecoins on cheaper networks usually settle for less.
2. Confirmation times — operators credit deposits after a set number of confirmations. Advertised instant withdrawals describe the operator's processing step, not the chain's.
3. Withdrawal limits and fees — per-transaction, daily and VIP-tier limits differ by brand, as do any operator-side withdrawal fees. Read them before your first deposit, not after your first win.

Stablecoins exist for a reason worth mentioning here: holding a balance in USDT or USDC keeps it in dollar terms, which removes the price swing you carry when a BTC or ETH balance sits in an account. Crypto volatility is a real, separate risk from the gambling itself — a winning session can still shrink in dollar value.

Verification, privacy and what we won't advise on

Readers often write asking whether a site is genuinely no-KYC. We'll tell you what an operator publishes about identity verification thresholds, and that many offshore sites reserve the right to request documents at any point — commonly on larger withdrawals, bonus reviews or security flags. On-chain play is pseudonymous, not anonymous.

What we won't do: help anyone provide false information, work around a site's geoblocks or state restrictions, or get past KYC, anti-money-laundering or sanctions checks. Using a VPN typically breaches an operator's terms of service and can mean a forfeited balance. And to be explicit, because the question comes up: no-KYC play is not a way to hide income or avoid tax. US players are generally liable for tax on gambling winnings and on crypto gains — that's general information, and you should consult a qualified tax professional about your own position.

What we cover beyond the casino floor

If your message is about a product area, it helps to know what these brands actually run. The casino side spans slots, live dealer tables from studios such as Evolution, plus blackjack, roulette and baccarat, alongside the crypto-native originals — crash games, dice and Plinko, many of them provably fair with verifiable seeds. Third-party slot content typically comes from providers including Pragmatic Play and NetEnt and carries RNG certification, which is a different fairness mechanism from provably fair.

Several of these operators also run sportsbooks and, in CoinPoker's case, a poker room — separate products with their own bonuses, their own wagering terms and their own limits. A cashback deal on the casino does not usually apply to sports bets, and free bet credit generally can't be played on slots. If you're writing to ask about a bonus, tell us which product it sits on. Readers looking at a different corner of the market may also find our guide to non-GamStop casinos useful, though bear in mind that page addresses a different self-exclusion framework.

Licensing, eligibility and your state

To answer the question we're asked most: there is no federal legalization of online casino gaming in the US, and the crypto casinos on this site are offshore operations licensed in jurisdictions such as Curaçao or Anjouan — not by any US regulator, and not by the Malta Gaming Authority in most cases. That puts them in a legal grey area for US players, and we'd rather say so than dress it up.

Regulated online casino play exists in only a handful of states, including New Jersey, Pennsylvania, Michigan, West Virginia, Connecticut, Delaware and Rhode Island, and those licensed operators don't run on crypto. Offshore sites often self-restrict particular states, and the exclusion lists differ by brand. You must check your own state's laws and the operator's own terms before signing up — we can point you at what a site publishes, but we can't tell you what's lawful where you live. For that, consult a qualified attorney.

Age minimums are 18+ or 21+ depending on the operator and applicable state rules. The site's terms state its minimum; where it's 21, it's 21, and no page here is written for anyone below the applicable age.

How we assess the operators we list

Our ratings are editorial judgments, not customer-review scores, and not test results — we research and verify published information, we don't deposit or play. Facts on this page were last checked on Sep 23, 2026 by {{ author }}. We weigh:

• Coin and stablecoin support, including altcoin breadth
• Published withdrawal limits, operator fees and processing claims
• Stated identity verification thresholds and how clearly they're disclosed
• Game range across slots, live dealer and in-house originals, and whether fairness is provably fair, RNG-certified or both
• Bonus value measured against wagering, time limits and game weighting — not the headline number
• Offshore licence details as published, security features such as 2FA, support responsiveness and responsible gambling tooling

Commission never buys a position. If an operator's published terms change and we haven't caught it, an email is the fastest way to get the page fixed.

If gambling has stopped being fun

Gambling is entertainment that costs money, and losing is the normal outcome. It isn't income and it won't fix a financial problem. If you're chasing losses, betting more than you can comfortably lose, or playing to get away from stress, step back and get support: the National Problem Gambling Helpline is available on 1-800-GAMBLER.

One thing worth knowing before you contact any offshore site about limits: these operators may not offer the same player protections, deposit caps or self-exclusion tools that state-regulated casinos are required to provide, and there's no US regulator to escalate to if the tools don't work as advertised. If you mention a gambling concern in your email to us, we'll respond with resources rather than recommendations, and we won't send you a promotion.

Before you hit send

Short checklist: include the page URL, name the operator, quote the exact detail you're querying, and leave out anything private. Account and payout problems go to the operator's own support first. Corrections, licensing questions and feedback on our reviews come to us at [email protected], and we'll get back to you in a couple of business days. No rush from our side — take your time reading the terms before you deposit anything.